Legal

Shipping & Returns

DRAFT TEMPLATE — generated for review. Not legal advice. Have qualified counsel review before publishing. Replace every [BRACKETED] placeholder before this page goes live. Where specifics are unknown, the bracket marks what must be confirmed.

Last updated: [DATE] Entity: Thesis Labs, Inc. ([ENTITY] — confirm legal name) Mailing address: [ADDRESS] Questions? support@havethesis.com

THESIS Flow is a dissolvable strip dietary supplement, sold 30 strips per box at $38 one-time or $32/box on subscription (USD). This page explains how we ship it, how to track it, and how returns and refunds work.

1. Order Processing

Orders are processed Monday–Friday, excluding US public holidays.
In-stock orders placed before [CUTOFF TIME, e.g. 1:00 PM ET] typically ship within 1–2 business days. Orders placed after the cutoff, on weekends, or on holidays begin processing the next business day.
During launches, promotions, or high-volume periods, processing may take up to [3–5] business days. We'll note any known delays at checkout and in your order confirmation email.
You'll receive an order confirmation email immediately after purchase and a separate shipping confirmation with tracking once your order leaves our fulfillment facility.
Subscription orders are processed and shipped on your individual renewal date (see Section 9).

2. Domestic Shipping (United States)

We ship to all 50 US states, plus [APO/FPO/DPO and US territories — confirm carrier support].

Method	Estimated transit time	Rate
Standard	[3–5] business days	[$X.XX] — free on orders over $[THRESHOLD] and on all active subscriptions
Expedited	[2] business days	[$X.XX]
Express / Overnight	[1] business day	[$X.XX]

Transit times are estimates from the carrier after the package ships, not guarantees, and do not include order-processing time.
Carriers: [USPS / UPS / your carrier(s)]. We choose the carrier and service level that best fits your selected method and destination unless you select a specific service at checkout.

3. International Shipping

We currently ship to: [LIST COUNTRIES, or "the United States only at this time"].
International transit times typically range [7–21] business days depending on destination and customs.
Duties, taxes, and customs fees are the responsibility of the recipient and are not included in the product price or shipping charge. These are assessed by your country's customs authority, not by THESIS.
Dietary supplements are regulated differently in every country. It is your responsibility to confirm that THESIS Flow's ingredients (caffeine, L-theanine, NAD+, vitamin B12) may be lawfully imported into your country. We are not liable for packages seized, delayed, returned, or destroyed by customs, and such orders are not eligible for refund except as required by law.

4. Tracking Your Order

A tracking number is included in your shipping confirmation email and on your account order page (if you created an account).
Tracking can take up to 24–48 hours to show movement after you receive the number.
If tracking shows no movement for more than [7] business days (domestic) or [21] business days (international), contact us at support@havethesis.com and we'll investigate.

5. Lost, Delayed, or Damaged Packages

Marked delivered but not received: First check with household members and neighbors, and look for a carrier notice. If it's still missing [48 hours] after the "delivered" scan, contact support@havethesis.com so we can open a carrier investigation.
Lost in transit: If a package is confirmed lost by the carrier, we will reship or refund at our discretion, subject to carrier claim outcomes.
Damaged or defective on arrival: Email support@havethesis.com within [7] days of delivery with your order number and photos of the packaging and product. We'll send a free replacement or issue a refund. Because the strips are a consumable taken into the body, please do not consume product that arrived visibly damaged, tampered with, or with a broken seal — photograph it and contact us instead.
Claims for lost or damaged items must be submitted within [30] days of the ship date.

6. Incorrect or Incomplete Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly by the customer.
If you catch an error, email support@havethesis.com immediately. We can usually correct the address only before the order ships.
Packages returned to us due to an incorrect address, an unclaimed delivery, or a refused delivery will be refunded minus original shipping and any return-to-sender fees, or reshipped once you cover reshipment cost.

7. Returns — Window & Conditions

THESIS Flow is a consumable supplement taken into the body. For health, safety, and regulatory reasons we can only accept returns of unopened, unused boxes with the manufacturer seal intact.

Return window: [30] days from the delivery date.
Eligible: Unopened boxes, seal intact, in original packaging, with proof of purchase.
Not eligible: Opened boxes, boxes with a broken or missing seal, individual strips removed from the box, products past the return window, free gifts/promotional items, and final-sale items.
Damaged or defective products are handled under Section 5, not this section — you do not need to return a damaged item before we make it right.
To start a return, email support@havethesis.com with your order number. Do not ship anything back without a return authorization — unauthorized returns may not be refundable.
Unless the return is due to our error or a defect, the customer is responsible for return shipping costs, and original shipping charges are non-refundable. A restocking fee of [0% / X%] [applies / does not apply].

8. Refunds — Process & Timing

Once we receive and inspect an authorized return (or approve a damaged/lost claim), we'll email you to confirm approval or denial.
Approved refunds are issued to your original payment method (for example, card, Apple Pay, or another checkout method if enabled through Stripe).
Please allow [5–10] business days after approval for the refund to post; the exact timing depends on your bank or card issuer.
We refund the product price. Original shipping is refundable only when the return is due to our error or a defective/damaged item.
If you don't see an approved refund after [10] business days, contact support@havethesis.com.

9. Subscription: Cancel, Skip, Pause & Renewal

THESIS Flow subscriptions ship one box every [30] days at $32/box (USD) until you cancel. By subscribing you authorize this recurring charge. (See the Subscription Terms / Terms of Sale for full auto-renewal disclosures.)

You are always in control. Manage everything from your account dashboard or by emailing support@havethesis.com.
Renewal reminder: We send a reminder email before each renewal so nothing is a surprise.
Cancel anytime: Cancel from your dashboard in a few clicks, with no fee and no phone call required if you subscribed online. Cancellations take effect for the next billing cycle as long as they're made before that cycle's renewal/charge date.
Skip a shipment: Skip your next box from the dashboard without cancelling — your subscription resumes on the following cycle.
Pause: Pause your subscription for [30 / 60 / 90] days and resume when you're ready.
Change cadence: Adjust your delivery frequency (e.g. every 30 / 45 / 60 days) from the dashboard.
Already-shipped orders can't be cancelled, but standard return/refund rules above still apply to unopened boxes.

California and other state auto-renewal laws apply. We comply with applicable automatic-renewal and ROSCA requirements, including clear pre-purchase disclosure, express affirmative consent, post-purchase confirmation, renewal/price-change reminders where required, consent records where required, and an easy same-medium cancellation path.

10. Contact

Thesis Labs, Inc. ([ENTITY] — confirm) Support: support@havethesis.com General: hello@havethesis.com Mailing address: [ADDRESS] Hours: [e.g. Mon–Fri, 9 AM–5 PM ET]

We aim to respond within [1–2] business days.